Cookie Cutters-Meridian, ID (2472 reviews)

Comment

I really appreciated the person who cut Deans hair. She took the hint from our family that we were masked and asked if I would like her to mask. Dean is a medically complex child who cannot afford to have COVID or any other respiratory infection. He can end up in the hospital from regular respiratory illnesses. Unfortunately others in the salon do not seem to have any concern for others and the overall vibe was that we were being judged for wearing masks. I will be taking my business elsewhere despite having come to cookie cutters since it opened.

Comment

Long wait time even with an appointment and not a whole lot of communication about it.

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Appointment times are recommended but rarely have we ever been seen on time. A few of the stylists are fantastic, but there is a big difference in quality and professionalism amongst them.

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Asked not to cut too short but it was way too short. Very clean .

Comment

Our son’s hair did not come out quite as we would have liked. His normal stylist is no longer there and I don’t think the girl who did his hair understood what we wanted done. Bit stressed as he has school photos on Wednesday

Comment

We arrived at our appointment 30 minutes early. I expected to wait for our scheduled appointment but I didnt not expect it to take 15 minutes to be acknowledged by an employee. This was our first visit and there is a sign that states to check in at the front desk. I stood at the desk for 5 minutes. Each stylist had a child in their chair but no one even said they would be with us shortly. After 10 minutes in the salon a stylist finished and helped her customer pay. Assuming she would address us at this time I approached the counter again. I was further ignored while she went back to clean her station. 3 minutes before my appointment someone finally asked us to check in. Another customer who was late for her appointment that was scheduled before us came in at this time and we were told they were first and we would have to wait. After my children got in the chair the experience was wonderful! Please work on greeting customers as it was not a nice way to start off our relationship with your business. We will be waiting for the second location to open in hopes that we will receive better service.