Cookie Cutters-Meridian, ID (2407 reviews)

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First time I’ve experienced lack of professionalism and customer service, may have been an off day for them but felt like my business was an inconvenience to them. The receptionist had poor tip handling skills.

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We arrived at our appointment 30 minutes early. I expected to wait for our scheduled appointment but I didnt not expect it to take 15 minutes to be acknowledged by an employee. This was our first visit and there is a sign that states to check in at the front desk. I stood at the desk for 5 minutes. Each stylist had a child in their chair but no one even said they would be with us shortly. After 10 minutes in the salon a stylist finished and helped her customer pay. Assuming she would address us at this time I approached the counter again. I was further ignored while she went back to clean her station. 3 minutes before my appointment someone finally asked us to check in. Another customer who was late for her appointment that was scheduled before us came in at this time and we were told they were first and we would have to wait. After my children got in the chair the experience was wonderful! Please work on greeting customers as it was not a nice way to start off our relationship with your business. We will be waiting for the second location to open in hopes that we will receive better service.

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Thank you Norma, wonderful job on a squiggly little boy!

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The salon is very fun for kids and made my kids feel feel comfortable. It’s a very busy salon and up until checkout we felt pretty good about the experience; however, when ready to leave it seemed as though the incoming clients were be acknowledged and we seemed to be pushed aside. After leaving a tip and finishing the transaction, I didn’t receive a thank you or even any eye contact or goodbye. I left good tips for both of the hairstylists. I’m hoping it was just a fluke. We will give the salon a second chance. The kids’ loved their Elsa braids and the haircuts were great.

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I read through many many reviews and decided to schedule an appointment with a particular person. I scheduled a ways in advance to make sure we got her. I wanted to set up my son for a positive experience. One gal was at the front desk, another gal was sweeping her station, and another was just helping a kiddo out of her chair. All three stylists were ready or soon to be ready. They called us up and were sent to another lady besides the one we reserved. Disappointed to not get the stylist we made a reservation for. My son was wiggly and we moved to a mommy and me chair. The gal never offered me a cap and made a joke that I had more hair on me than on the floor. I thought she would at least offer to blow off the hair on us but she walked away. My son had cut hair all over his body. He cried and screamed the whole ride home that he was itchy and poky from the hair. I couldn't wait to get home and blow off the hair. The ride home traumatized him from getting hair cuts. After talking with friends my experience is different from others. They always get their reserved stylist, their stylist is patient and tries different tricks during the cut, and they always use the blow dryer to blow off the cut hair at the end. I hope my experience was just a one off chance but overall we did not have a good experience.

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Great place for kids cuts. My boys loved watching PJ Masks!