Cookie Cutters-Northville, MI (572 reviews)

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The stylists are good, but the TV service is horrible (at least at the Northville location). The TVs are there to help the kids focus and sit still, however, the streaming signal doesn’t work, so the stylist spends half the time fighting with the TV.

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I know the TVs are for kids to be entertained and distracted but sometimes I imagine it’s very overwhelming for kids too. To have four kids getting haircuts and different shows on and all the noise plus some kids screaming or crying, it’s a stressful environemtn

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Jen was great!

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We have three appointments for our children all at the same time. We arrived promptly and checked in behind another family who was taken before us. I only could presume they were asked to come back for their earlier appointment or same time as us. They were able to take one of my children right away, and I figured the other two would follow. They proceeded to take two other people who arrived after us and once my son was finished, I figured the same stylist would help my other two children. To my surprise, yet another person was taken in front of my other two children. At this point it was nearly 30 minutes past our appointment time and all the stylists had just taken new clients. We were not able to stay and most likely won’t come back. The stylist was great.

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Had a coupon for $3 off with no expiration date but was told we couldn’t use it

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We had made an appointment with Kelsey M. since we’ve had great experiences with her, both in haircut quality and social interaction with our two year old. However, when we came in for our appointment, she was not there and we were not notified that she’d be absent at all. Since it’s a bit of a drive for us to make it to the salon, we just let the stylist who was there give him a cut. While nice enough, the stylist was a bit rough with our son and did not give us the haircut we asked for, even though my husband attempted to correct it/her halfway through. (Ex., we asked for short if sides, longer on top but it’s all one length.. asked for NOT straight across bangs, but that’s exactly what he has). Next time we will have to just call in ahead day-of, to make sure that the stylist we made an appointment with is there for our appointment.