Cookie Cutters-Northville, MI (572 reviews)

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The store was very dirty and there were managers and employees available to be cleaning based on what I saw. Mary Ann did not appear to be up on recent trends and seemed to be limited in her talent as well as her professionalism. The turn over for employees is alarming and probably signals an issue within the store, as all the talented stylists have left. My stylist was changed without my notice as well, it was not who I made the original appointment with.

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Walked in to find the receptionist too busy in her phone to greet me. Stood there awkwardly in silence waiting for her to finish. Explained I had a prepaid card that was lost when my wallet was stolen and was told there was no way or recovering the amount paid and I should have taken a photo of the card (never have I ever thought to take a photo of s pre paid card with the assumption of my account with the facility storing this prepaid infortmstion)...we paid in full today despite the $70 I already paid. The stylist cut and sprayed my child’s hair so quickly we didn’t see the results until after his hair fell. Please see attached photo...there is nothing professional about this cut. I’m appalled I paid for this. We will no longer be customers of Cookie Cutters

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Was 4 minutes late due to power outage in area and traffic due to lights being out. Had to wait at least 5 minutes to even check in (receptionist was on the phone). Finally was told by Trish that we were now too late for our appointment and would need to be considered a walk-in. If this is truly the policy (I wasn’t able to find it in writing anywhere), that wouldn’t be a problem. However, Trish was EXTREMELY rude about it. We have been coming here for at least 6 years but will not be back ever. The hair cut is pricy and we never really get a great heart cut. The treatment by Trish was downright wrong and the last straw. We’ve had several run ins with her before in the years we’ve been there and have felt very uncomfortable with her behavior. It’s really unfortunate because most of the people that work here are nice enough and provide a pretty good service. Trish ruined it.

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Our appointment was at 12:45. We weren’t seen for 30 minutes after that. We asked for an inch off and she buzzed it…

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I took my daughter her to get her first haircut with Tammie because she had good reviews. What a terrible experience. It was chaotic and rushed. All the other stylists took their time and the parents stood next to their children. Tammie barked at me to stand away and rushed us out the door. She did a total hack job to my daughter’s hair that I had to fix when we got home. On top of that, the person at the desk asked me to checkout while my daughter was still getting her haircut. I reluctantly said ok because I didn’t know better. I come back and Tammie had put a 90s braid and bow in my kid’s hair and was done. No questions on if we were happy with her work, she was just happy to get my daughter out of her chair. The whole thing took 15 minutes and I didn’t know what to say in the moment I was so stunned. Will never return.

Comment

Hello owner/management, Been going to this location for 4 years now and not happy with the service that I got from stylists Worst experience ever ever that I have got from Cookie Cutters Northville location, Specially, from Ciara and Trish stylist, After you let the stylist know please don’t cut More then 1 inch off, Next thing they F**** up and cut off over 4 inches and ask other stylist I can’t figure this out I messed up can you please help me, Please don’t not email back thank you Remove me from Cookie cutters systeem