Cookie Cutters-New Albany-Gahanna, OH (1524 reviews)

Comment

Taylor, our stylist was fantastic! Unfortunately we had a 3:20pm appt and weren't seen until 3:50. I asked the woman at the front desk and she said this was because someone had come back in to get their son's haircut fixed from the morning, so they got to take our appointment. This is very bad customer service and completely unfair to us.

Comment

I scheduled my daughters appointment online through the cookie cutters website. I scheduled the appointment for four o'clock, and received a confirmation email stating that time. When I arrived, I signed in and waited since all the stylists were with clients. After a long wait (25 minutes) where they continued to call others who signed in after me, I asked what was going on. It took my asking for anyone to acknowledge that I had been sitting there waiting for almost a half hour. Once I asked, they looked into the situation and found that while my appointment confirmation email stated 4:00, it scheduled my daughter in their appointment program as 4:40. Once they discovered that, they were very apologetic and took us right away. However, I am extremely disappointed that it took me asking them (and losing some patience) in order for anyone to even check on us.

Comment

The lady who cut my son's horoscope seemed a bit agitated (maybe from a phone call she had with someone while in the bathroom as she stepped out from the bathroom visibly upset). When she was cutting my son's hair, I almost wanted to stop her as she was a bit rough. I am satisfied with the end result (the haircut itself); however, I would expect her to be gentler the next time.

Comment

I arrived with my 2 and 3 year old exactly at our appointment time 10:20 for our 10:20 and 10:40 appointments. Unfortunately there were walk ins that came right before us forcing us to then wait 35-40 minutes before they were ready for one of my kids. This is unacceptable for having an appointment and arriving on time. We may not return due to this experience. You cannot take walk ins at the expense of making those with appointments wait 40 minutes!

Comment

I have been coming to the Gahanna location for almost 2 years and this was the first time I was not satisfied with my experience. This is a place that cuts kids hair and Kim was acting annoyed with my requests and annoyed with my 3 year old who wasn't being the most cooperative yesterday. I acknowledge those things and understand that everyone can have days like that but I'm paying money to have my son's hair cut, I don't want to feel like I'm annoying or inconveniencing someone because I ask to have bangs fixed/shorter.

Comment

Clearly understaffed and we felt rushed.