Cookie Cutters-Beavercreek, OH (1643 reviews)

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Absolutely chopped my sons hair and messed it up. As you can see in the picture I uploaded there is a huge chunk of hair missing in front and it looks like the hairstylist tried to give him layers on top. He started school the next day and we didn’t have time to go somewhere else to get it fixed. My husband is the one who took our son to the appointment. If I had been there I would have complained and definitely not have paid for this terrible haircut. We will not be back to Cookie Cutters. We have had less than enjoyable experiences in the past and gave it another go because my son wanted to go there. Overpriced and poor quality.

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My daughter had a scheduled appointment, which we were 10 minutes early for. The lady at the counter said she checked us in and had me sign in. At 20 minutes past our appointment time, another worker asked if we were checked in, I said yes, and she told me to hold on while she went to get the original person that checked us in. At this point, the girl the counter said she messed something up and apologized. She asked if we wanted to wait.. at this point, I had already been there waiting for 35 minutes. I said, yes I still wanted the appointment but was told that the stylist would fit me in.. she had started another family. We waited. The stylist was extremely nice but it didn’t feel like we got the full experience, she cut a couple inches off the back of my daughters hair, I asked about her bang area (which we are growing out), she said she could shape them but if we are growing them out not to cut them at all. (Not saying this isn’t true, I just felt rushed out). The girl at the counter did give me a $5 coupon for our wait, but $20 for a 2 inch cut and feeling rushed wasn’t worth it. I do not seeing us come back!

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I brought my 15 month old in… his first haircut at 12 months went really well, but this second hair cut I was disappointed. The hairdresser wasn’t interacting with him and seemed frustrated with my kid. The cut was very uneven and they ended up knicking the back of his neck with the clippers. We also got there 10 minutes early and was taken back for our appointment 15 minutes late.

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I really wish the stylists would be more friendlier.

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Below is the message I emailed to the Contact Us email associated with this location. We visited on today. I made appointments for my daughters on Sunday but the app offered them 1 hour apart. When we arrived, I was told that stylists were running behind. I waited for 20-25 minutes for an appointment I was 10 minutes early for. Finally, my daughter was seen. The stylist was nice. Our appointment took less than 15 minutes. I waited another 15 for my second appointment. It seemed I waited for clients who weren’t there yet. Do you take clients in order of scheduling? And not in order of arrival? If so, that might be why the stylist were 20 minutes behind when we arrived for our first appointment. Our second appointment took less than 15 minutes - 10 by my calculations. Our stylist was very good. I followed the mask policies outlined online. Other clientele did not. It’s gross. Why have a policy if you don’t intent to enforce it? Some of us may still need to groom our children while caring for the elderly. We won’t be returning to Cookie Cutters. End of an era. I appreciate you reading this.

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We normally see Melissa and she wasn't available. Our sons hair looks like I cut it. It is absolutely horrible and I don't think it could even be fixed with a visit again like they offered to do.