Cookie Cutters-Rockville Centre, NY (356 reviews)

Comment

First I want to say booking an appointment for clients 15 minutes before closing time is insane. If I would have realized that I wouldn't have taken the appointment. My son got upset before the haircut because the girl turned on a balloon pump that scared him half to death. So it would have been nice had they even attempted to calm him down but they just looked more annoyed than anything. Then, the stylist they put us with looked at me like I was insane when I showed her a photo of how I wanted his hair. "oh but that's All lined up and whatever". Yes? What else should a haircut be? So I said as close as possible. My son was crying but staying still well. He still wind up with 2 different side burns and we had asked her to do a number 2. There was a patch that wasn't buzzed down like the rest and my husband asked her to fix it. She got annoyed and was giving him an attitude. She says "I don't really know what else you expect me to do". Then, she figured she was finished I guess though that was a surprise to us. Instead of cleaning my son off or removing the barbers cape off of me, she went and got her purse and jacket, basically telling us it's time to go. I would NEVER go back here and certainly wouldn't recommend it to a friend. She also was coughing on us the whole time. I gave her a tip and I don't know why. I was so upset by how terrible of a hair it my son had and the attitude we were given that I wasn't even thinking straight. I won't mention the name but I should have known by the reviews and once she didn't seem to know how to do a fade that had straight lines. Now we have to go to a barber shop tomorrow -which we were trying to avoid because they're more rough on my son, to pay them try to salvage his hair somehow.

Comment

My child’s haircut was horrible. Nothing like I asked for, and the cut was uneven on the top as well as the sides and back of his head. I will never be coming back to this shop. Will never recommend this place to anyone, and I will definitely talk any and everyone out of going here. Worst experience ever.

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It was a terrible experience she was a half hour behind. Kept complaining that she was alone and was rough with my son his hair cut is all messed up. We have been there a few times before and it was been a great experience this is very upsetting I know have to take him somewhere else tomorrow to get his haircut fixed.

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Worst experience ever. Haircut was uneven.

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It was a frustrating experience. Our appointment times were wrong. Despite making appointments for blowouts both kids left with wet heads. Expensive for poor service.

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Hairdresser, Kelly, was unprofessional and rude. She greeted us upset and asked what time was your appointment (with a rude tone)? I said the time and apologized for being 10 minutes late due to traffic and parking. We commuted about 40 mins to see her. She said, you should called, if my next appt come you are going to be placed on the side. We were fine with that. We proceeded to the chair, she wetted my son's hair and was not gentle. I asked for a trim and told her that I'm keeping his hair long. She did not follow my instructions and cut more. Within a minute she was done and didn't bother to comb my son or clean him. She used her hands and said he's done. I asked for the comb to try to fix his hair. We noticed that it was all uneven and she tried to fix it, but it is still uneven on the back and on the sides. The front is also a mess. What an unpleaseant experience. I would not recommend her at all. When I called the store and was told by Jenna, to come and see kelly since she is good with kids, but she was far from that.