Cookie Cutters-Rockville Centre, NY (351 reviews)

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Our son has received all of his haircuts there. Prior to the most recent haircut, we had to wait almost 30-45 mins after our appointment time. The stylist said he was behind due to the 15 min scheduling window allowed to make appointments. for ex, appointments can be scheduled at 9, 915, 930 etc. Claims its Not enough time for them to stay on time. I agree. Yesterday, the stylist arrived 15 mins late. I pulled my son out of school for the first few minutes in hopes he wouldnt miss much. We were there at 855 for a 9am appointment. Stylist arrived at 915. Said absolutely nothing. No apology or anything. Rushed through his haircut. I understand things happen in life. Wake up late, traffic etc. The least you can do is apologize. Dont act like youre doing me a favor cutting my childs hair. Have some more consideration for peoples time.

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Rafael is absolutely amazing with my son! He makes him laugh and keeps him calm throughout the whole experience. He is professional and fantastic at what he does. My son talks about going to get his hair cut with Rafael in between visits!

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We love Kellie. She does an amazing job on my sons hair, listens to what we want and is patient and kind with him.

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Great service by Rafael , he is very patient with my son and his haircuts always come out looking great . Will be coming again .

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Rafael was great first time Adrian doesnt cry

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I booked cookie cutters because I thought it was a better place to have a first haircut experience for my son. We were traveling from Queens and we had no idea about the 5-minute lateness window for a cancelation. I think that is absolutely absurd especially when you are dealing with children. I think it is hard enough to be on time as it is. We arrived at cookie cutters on time and our stylist was on a phone call. We did not start my son's haircut until 8 minutes after our appointment. The Stylist shluld have been more kid-friendly. Because the session was late and she had another appointment at 2:15 it was very rushed. Not the experience we were hoping for his first time. The stylist finished his haircut and proceeded to take care of another child. I had to take my son's Smock off brush all the hair that was cut off of him and hold him for a picture. I understand your a business trying to make as much money as possible is your objective but this was not a memorable experience. The haircut itself came out fine but we could have stayed in Queens for that. We came out to your salon for the experience that we did not get. Please reconsider booking appointments 15 minutes within each other especially when someone requests a first haircut experience. They should get the time they deserve for the money they're spending.