Cookie Cutters-Pickerington, OH (1233 reviews)

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The Pickerington location could use a deep clean.

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It was my 4.5 year olds first time there and first salon cut. I felt like they could have been way more friendly and exciting. But the service was fine. She wasn’t rude. A little more enthusiasm would have gone a long way. No real salon recommendations. But she did what I wanted overall. And the cut was good. My daughter liked it.

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I always take my son in but this time my husband did! I have it in my sons profile how I like his haircut and this cut is not what I get. The stylist cut his cowlick too short and it is completely uneven and not blended.

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The price for a child trim is crazy. As an adult I pay 20 for an elaborated hair cut.

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The stylist we had was amazing. Very professional and gave us personalized advice on my sons specific hair type. However the customer service received by the secretary was the worst we have had. When making the appointment nothing was mentions regarding masks needed to be worn by parents to enter, completely necessary precaution I get it!! However when arriving to our appointment 3 minutes late I was told it was absolutely unacceptable to be late at all and I would need to wait outside for 20 minutes, it felt more like punishment then actual regulation. On the phone cal she said to make sure I am wearing my mask as I enter, when I told her I didn’t bring mine she said I would have to put a washcloth over my face the whole time I am inside. It wasn’t the rules that got it me it was the tone, attitude and lack of customer care. When paying $27 for a 1 minute hair cut you would think being professional and respectful is a given.

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I think the employees at the pickerington location forget they are working with young kids sometimes. They always seem very annoyed and on edge when you’re in there. My child usually does well but today was an off day and he had a fit the whole time. He is only 3 and I’ve never felt so judged in my life. They need to learn new ways to try and deal with kids who are having a hard day because I know I’m not the only one. Could also be a little cleaner. For $30 after tip I would almost rather go to the barber shop we typically go to that isn’t even geared toward kids but it’s a more welcoming environment.