Cookie Cutters-Ellicott City, MD (1553 reviews)

Comment

I had a booked appointment at 4:15 PM but I was only called for my son's haircut around 4:45 pm. There were several people who walked in before us and were accommodated. I am assuming booked appointments, on a first come first serve basis is the queue system followed across all service stores.

Comment

Though quick, the service was rushed and the environment less than clean. The shears had not been washed between haircuts and the haircutter got another kids hair all over my daughter's face and mask. Everyone was nice, but it wasn't an ideal first experience.

Comment

Staff was very nice but the hair cut is uneven.

Comment

The stylist did not listen to what I said. My son is afraid of the razor and he usually gets a scissor cut. I told her this, but she proceeded with the razor and only used scissors at the very end. I also told her the bangs were fine, but she trimmed them and overall his hair is shorter than what I wanted. If I come back, I will ask for a different stylist, one that listens to what I am asking for. I will say that she was fast and the hair overall is even.

Comment

The use of a screen in front of our kids, is not necessary for all the kids. I understand that is needed to distract the small kids, but the oldest don’t need it. Relaxing music would be nice

Comment

I could tell the lady was new and it didn't help my kid was scared. When I got home, I trimmed his hair on the areas missed. When I asked a second lady, while waiting to check-in about the 3$ pre-booking discount, she was a bit snappy and after her short explanation the way it was explained it defeats the purposes of using the app because technically you are pre-booking prior to going there since calling is usually hard to get someone on the phone or going in person to have to wait to eventually set up an appointment to then come back weeks later is a hassle. I would spend more in gas going back and forth so no worth the pre-booking discount offer.