Cookie Cutters-Dublin, OH (1796 reviews)

Comment

If this survey was strictly about the cutting service, it would be all "10s" for Theresa. Theresa Bateman is FABULOUS! My family LOVES her! The cuts, from Theresa, as always, were good. My answers above are about the service and treatment from the receptionist. The issue with your salon, lies squarely in the personnel you have manning your "reception" desk. She is deplorable! I have been a customer of this salon, easily, for 15 years, if not longer, considering the age of my oldest son. I've seen many receptionists over the years, and they're not often adept at using the computerized appointment books. Today, I was charged more, than I ever have been, and when I questioned the pricing, I was told, "that's not my problem, that's yours." Wow. That's not a very professional reply. 2 basic bob hair cuts, no styling products, nothing fancy. Your pricing structure is very unbalanced, especially when a "daddy" cut could be more involved than a "mommy" cut, and either of those are likely to be less difficult, than a squirmy toddler.

Comment

Not professional. Not at all happy with care or expertise in kids hair cut. She cut back side of my son EAR.

Comment

Not at all satisfied with the haircut.

Comment

I requested a hair cut with the stylist we have worked with on our last two visits. We were not informed she would not be there on 6/3. We would have rescheduled had we been informed. We had Liberty as our stylist on 6/3. The haircut my son received is awful. While she asked if it was okay, there was nothing she could do to fix it without continuing to cut his bangs shorter. My child was squirmy and fussy, however as a professional working at a salon catered toward children this should be expected. The haircut is uneven. His bangs are very short and uneven. The haircut cannot be fixed. We will not be returning unless we are guaranteed the stylist we request. A full refund is appropriate.

Comment

We’ve been bringing our son to Cookie Cutters for about a year and have always been happy. Until our last visit. The stylist was rude and condescending when we asked if she could go shorter. Our son wasn’t acting out during the cut, but it looks like he took scissors to his own hair on top. On top of the rudeness, it’s not a good haircut. After she finished the cut, she was kind enough to provide information on what the clipper numbers refer to on a scale of shortness. My husband and I both agreed we wouldn’t return to Cookie Cutters

Comment

They did not greet us properly since we were visiting for the first time. Other customers they giggling while talking but for us nothing. They did not even give that stupid token or balloon ! Only my daughter asked for it and took it ..