Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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My son’s father took him to get his haircut this time and didn’t notice or was notified that our 4 year old’s eyebrow was shaved. I am beyond upset! It could’ve been something worse and the stylist would’ve probably kept quiet. You have no idea how upset I am. I told him he should’ve waited for Claudia but he was in a rush and couldn’t wait. I’m beyond dissatisfied and disappointed.

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Waited over an hour and they still took someone else over us even though our appointment was 1st. Then the lady butchered my sons hair and was trying to make it sound like I was crazy and it looked fine. Never going back again. Used yo be good and has totally gone down hill. I refused to even have them touch my other kids hair.

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This was an absolutely awful experience. We've been taking my son to this location for more than 4 years and never had a bad experience until now. Our appointment today was with "Brigette." From the start, we had to ask her to be gentle because she was rough being with the shears and it scared our son. He's almost 6 and has several haircuts before. He's always enjoyed it and never cried or was scared. Even after he started to cry during today'shaircut, Brigette didn't stop to comfort him and she continued to be VERY agressive with the scissors and comb. He continously cried out "that hurts" the entire time. Both my husband and I asked her several times to be gentle but she just continued being agressive and never acknowledged his discomfort. She stopped at one point and asked my to hold his head, I told her I wouldn't do that, exaplaining that he was just scared and I asked her again to be gentle. I explained that my son has sensory issues and can become overstimulated before asking for a moment to talk to my son to attempt to calm him down. As I was talking to him, she kept loudly snapping the scissors at the air over and over again until I asked her to stop. This experience was surreal and I'm in shock that this woman works at a children's salon, or with people at all for that matter. We'll never return to this salon. The quality of the haircuts varies, but that never bothered us because the stylists were nice and good with our son, until this awful experience today. My son used to enjoy getting his haircut and after today, he says he never wants his haircut again. I'm angry and sad that he had this experience.

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Appointment was not with the person we requested. Haircut was rushed and not done properly.

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Very disappointed and will never be returning. The play structure was broken, we were treated like it was a chop-shop. My kid cried during the visit and the hair stylist just kept going- another kid was crying too. Horrible environment and we will never be back.

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We had an appointment at 3pm, got there a few minutes early. There were a bunch of people waiting and only one person working. More people came in waiting. We weren’t really greeted or told there was an issue, but clearly there’s an issue when there are a ton of people waiting, one person working, and zero communication. When the worker finally came up to ring someone up I asked if there was anyone else working. She said yes she’ll be here soon. Waited more. After the person got rung up the one worker checked us and another person in. Didn’t communicate what was going on, how long it would take, didn’t apologize or anything. Just went to cut someone else’s hair. It was past the appointment time and we just left without a cut. The second worker who was supposed to be there soon didn’t come in within that time. A customer told us they were told there’s only two people working at the place right now in general. If this is true please update the online booking so you don’t get overbooked.