Cookie Cutters-Sacramento, CA (Natomas) (2401 reviews)

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Dannie was so great with our son, we loved their energy. Thanks for the haircut! :)

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Orin's appointment was with another stylist, because his didn't work today. Orin REALLY liked her! Dannie only works Sundays and Mondays, so we're going to see if we can work it out and see her on Sundays. Orin is my grandson, and I, too, was quite impressed with her patience and wonderful personality. The way she conversed with my grandson was a plus, for sure.

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This survey is specifically for RON (who did an absolute horrible job of a haircut). I would like to note that Claudia is an exceptional hair stylist who by God’s grace managed to fix the horrible haircut my boys received) 1. Overall, the haircut with Ron was an absolute disaster.. I have way more pictures to show, but it only let me add one. Claudia has multiple pictures on her phone and I asked her to relay the message to management. The haircut was uneven, and shaved in spots where he shouldn’t have shaved?! it was really hard to fix Micah’s haircut. Lucas bangs were chopped up and uneven. I have absolutely no words to the disaster of a haircut it was. I came in with my little baby so with three kids it was really hard to assess how the haircut was until I got home in my entire family told me I had to go back. 2. Ron was very messy when he cut my boys hair. Their entire jackets were covered in hair when we got home and they had hair all over their back. This has never been an issue with Claudia or any other cookie cutter hair specialist. My boys do not move around when getting their haircut so I’m not sure how he managed to create such a mess. He also did not blow dry their hair and my son had to come up to me and asked me to wipe his face since it was all wet and water was still dripping from his head. The other hairstylist do such an amazing job and always style his hair afterwards. 3. Ron definitely needs some pointers of things he’s allowed to say and not allowed to say to customers. After finding out that my husband is an attorney, he said multiple times “you must be rich” and “oh you’re rich!”. Then he started assuming where I live….. I just think this is very inappropriate and certain comments made me feel like he was forcing a bigger tip… I absolutely adore cookie cutters and I think the women that work here deserve so much appreciation because they are truly amazing at what they do and works so well with the kids. Ron has horrible customer service skills, he is super messy, and overall I’m not sure how he was ever hired as a hairstylist because if you look at the pictures, he does not know what he’s doing… I literally had people ask me if I gave my kids a haircut at home with kitchen scissors.

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Dani is always great and does a great job with my son. She is the only one he let's cut his hair.

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I usually have a great time with my kid at your facility but unfortunately today was not the case. My appointment was for 5pm. I walked in at 4:50pm. There was another mother who walked in with me. I don’t know her. I went to the counter first. Marita was there so I told her that I’m here for Riyaans 5pm appt with her. She checked me in and said I’m next and she will be right with me. She told me to pick where Riyaan wants to seat so we did that. The lady that entered with me went to the counter next. She was told that she hair dress left. She had an appointment with someone else. She looked frustrated. Mariya told her that she can reschedule her. After a couple of minutes Mariya discovered that the appt was under mom’s name and not kids name. No big deal. Here is what I did not like. Since the ladies hair dresser went home Mariya decides to go cut her son’s hair first. WHY? My appt was at 5. Why she got put in my slot just because her dresser went home? Total unacceptable! Riyaan and I are seating in those fancy seat just waiting for Mariya now while she is taking care of someone that did not have an appt with her. We waited 20+ mins while Mariya took care of this lady that did not even have an appt with her. Finally around 5:20pm Marita walked to us and said sorry for the delay. So I asked her. “Why didn’t she make her wait and took care of us since we had an appt and she didn’t”? To that she responded that the appt was under moms name and not the kid. I said sure but her appt was not with you! I was your 5pm appt not her! She said if the dresser leaves early their appt gets transferred to the once that are there. I said sure but don’t have to give my slot! I’m here seating with a 4 year old. It’s hard for me to keep my kid carm for so long and that is why I made appt. She did realize she made a mistake and apologized. I told her that in the future please serve the people with appt first before taking care of the once without any appt. I was very upset over this and I’m requesting management to put some light on this issue and to train staff better to how to handle this situation better in the future. Today was a very disappointing experience for me and my son at your company. Thank you, Kevin Sharma

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The stylist was very nice but cut my daughter’s hair totally uneven in the back (see the photo) and created really heavy layering in front.