Cookie Cutters-Jax Beach (1183 reviews)

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Rere did an Amazing job in my grandson and this was his first visit. We definitely will be back as we purchased the value card. Ms Rere is his go to person for his next cut. Thank you

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I always prefer this place though this time I had a very bad experience. The front desk who I believe was new. Immediately we entered her behavior was not welcoming, then since this place is known to my son he went to one of seat. She told me he is not allowed there which I agree with her . I was explaining my son meanwhile she came back and again started to say “ he has to leave “ within 2 mins again she started. I told her give me 2 mins cause the way she is behaving it’s very uncomfortable. She started arguments instead give little effort to understand that it’s kid and we should not forced them to do something, instead explain them why he is not allowed there. I am really upset by her behavior. This was not first time, I been there so for my son this place is very known and he is very friendly environment for him. When he enter, he tried to go inside since there is a lot of toy cars seats. He loved it .There is only one customer in shop but the front desk girl whose name is Alycia. I believe she started to keep saying same thing several times within five minutes. Its will better if you have such person who have experience or the knowledge to handle kids mother it doesn’t help just saying again and again without understanding the situation and it’s not nice. There used be another person she used to be very nice but it’s fine if you want to replace her front desk or she is joining at the part-time, but she has no experience to handle situations. The hair stylist was awesome, no complaints. I believe she doesn’t have issue with Asian, the way she behaves she provoked me to record her behavior. Not Nice. This is service, customer deserves nice attitudes.

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Ms Ree is the best! My son loves coming to her for a haircut!!

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We love Zaira, but the front desk lady who was there today at 4pm 10/19/23 is beyond rude. They took someone else back at 415 which was my sons appointment time and when i approached her to tell her, I asked her if Zaira was overbooked and she said yes she was and I said well how will that work since we had an appointment at 415, she just said it was her fault, no sorry no nothing... Zaira had to intervene but at this point it was late she already had the other kid in the chair. I have been bringing my kids to cookie cutters since 2018. This is not my first incident there was other incidents where they would call me to tell me they overbooked Zaira or for instance I scheduled and appointment with Zaira and a day before the appointment they would call me to tell me she's not even working. Please get a better system in place and better staff.

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Me. Ree has been doing my toddlers hair the last few months. He is so fearful of cuts but she tries her best to make him comfortable. She works around his needs and is so patient! Somehow with all the moving and crying and little cooperation the cut comes out so cute each time!

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Too expensive for basically just trimming bangs. Other customers were having issues.