Cookie Cutters-Algonquin, IL (1142 reviews)

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I brought my grandson in to get his hair cut for school. It was a challenge since his hair was below his shoulders. When the stylist was done, it seemed to look okay, but as the day went on, we could see all of the flaws.we were very disappointed. Will be going back today to see if a different stylist can fix it.

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My husband took my two sons this morning for their haircuts. While we typically only like to go to Mimi, we were unable to book with her and assumed we’d be ok booking with another stylist. The experience was not good and has continued to disappoint anytime we do not have Mimi as our stylist. We booked my sons at 10 and 10:15 on purpose so my husband could assist with each as they got their haircuts but instead, they took both at once and he was bouncing between the two stylist throughout the appointment. My youngest son did not have nearly enough taken off after he asked for more and my oldest top is so choppy and not even, especially in the bang/front area. As soon as the stylists started cutting, other customers walked in and they were super rushed and not paying attention to the clients in their chair. They seemed completely overwhelmed and not taking the time to ensure a quality haircut or experience. In addition, we booked both of these with coupons that we received online and even though we showed both, they would only take one and we had to pay full price for the other even though it should have been the $8 off. Not happy at all with the experience, quality, or customer service provided. I think it’s officially time to make a switch to another salon.

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It looks horrible. He looks like he has a bowl cut in the front and it was crazy uneven. Didn’t line him up in the back or around the ears… he enjoys going because of the environment and everyone is nice but this was an absolutely horrible haircut, pretty expensive for such poor quality work.

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We have come here for several cuts and they have been great, this time however, was not. There was not the same level of care or patients for our toddler while getting their hair cut, we left with an unfinished cut- and only spent about 10 minutes with the stylist. It felt very rushed and as if our child was an inconvenience as they were a little afraid of the whole process. Our child also left with a lot of nicks on their neck, which has not been the case in previous appointments.

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I felt like it was rush. I didn't receive what I wanted on my child My son did great it wasn't for him moving

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Katie did my sons cut. He is a difficult toddler to cut but other stylists have done his cut before at this salon and have done fine. Katie rushed through the cut and it was left uneven and thin and thickets spots. Top was cut too fast as well. Before I could look to see how it looked she had slathered gel onto his hair flattening it and making it difficult to tell how the cut looked. His ear was a lot clipped in the buzzer and bleeding. I understand he was crying and hard to hold and cut but going slower like the other stylists would have been better. Disappointed in the cost for the cut he received.