Cookie Cutters-Algonquin, IL (1142 reviews)

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We have had good experiences up until this time. We took my 1.5yr old to get their first haircut and had a stylist that we've never had before(our favorite stylist left :(). The stylist lacked good costumer service. Her body language and lack of communication with my child and us made it seem like she really didn't want to be there or maybe doesn't enjoy working with little ones. We had such an amazing first hair cut experience 3yrs ago with my oldest that we were excited to take our second for the same experience and it was a complete disappointment. It definitely wasn't worth the $26 and if we were to return, I will be picking the stylist instead of trusting that they're all great with kids.

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We were so rushed that my daughters haircut is so uneven. There were so many people there waiting around. We did get in right away but it was so rushed. The stylist was not patient at all with my daughter. I was explained to that the receptionist had to leave due to a family emergency. But come on already, last time we had to wait forever for our appointment this time we were so rushed and my daughter hair is uneven in the back. I can’t say that I could give your business another chance.

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I am unsure who cut jacksens hair…I believe it was Helen (very long hair) she was absolutely horrific. Rude. Cut half my sons hair off in the back and blamed him for moving. I’m sorry but aren’t you used to children moving? And then to not even say sorry or offer a discount was ridiculous. I know kids aren’t perfect but this is unacceptable. I have a wedding in 2 weeks and my sons hair is a disaster. Please advise how you will fix this situation.

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My son’s first haircut was not the experience I had hoped for and we left extremely disappointed. The stylist seemed tired and irritated. She had a hard time following instructions. I had to tell her 3 or 4 times what we wanted done. In the end the sides were choppy and the top and back was butchered completely uneven. She literally started shaving the middle of his head out of frustration because she couldn’t get it right. We had to shave his head completely when we got home because it looked so bad. They also put him in a pink car with a mermaid cape which wasn’t great for a boys first haircut pictures.