Cookie Cutters-Algonquin, IL (1142 reviews)

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Horrible experience! Made my 2 year old son and I wait for 25 mins past our appointment time, as I sat there watching the child in front of us get TOP NOTCH service. Then once it was our turn, she rushed through, was rough handling when cutting his hair, and didn't try to calm him down at all when he was screaming/crying. Knowing it was his first time using clippers, you think she'd try to make the experience pleasant for him so he's not terrified in the future. And she had an attitude on top of it all. Won't be going back to them EVER again!

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Uneven haircut. Like completely crooked across his forehead. I asked for a fade and it’s buzzed with a 2 up towards the top and then just long. Even the buzzed portion is uneven. So horrible. I’m really upset.

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I did not get the haircut that I asked for for my son. She cut it so short he looks absolutely ridiculous. I loved my son’s long hair I left your location and crying. She also kept snapping at my son to keep his head still he’s three years old you know where you work you know you work with little kids that can’t sit still what do you think is going to happen. There was a kid next to a screaming his mom was holding him down and the person that was cutting their hair only show that kid love and compassion I wish the person that cut my son‘s hair had a little bit of that.

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Terrible. They obviously overbook because the "stylist" rushed through our son's haircut and you could definitely tell. It was so terrible we had to go buy clippers and my husband had to fix it when we got home. The little boy next to us also had a horrible haircut. Next time I'll just flush $20 down the toilet instead of driving the 25 minutes to this place.

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The person working the front desk was snippy and the woman who cut my child’s hair made a rude comment about my choice to not wear a mask. She was very unprofessional and ruined the entire first hair cut experience for us. We will not return.

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My son’s hair looks awful-super chopped up, and honestly probably would’ve looked better if we cut it ourselves. I can’t believe I paid $22 plus a tip for it. Will not be returning.