Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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She did a bad job. On top of that she was rude and had an attitude.

Comment

Won't be coming here again. Booked an appointment online and arrived on time. Five minutes after the appt time, they told me I would have to wait for another haircut first. Online it shows specific people you can book with, but then they just go with whoever is free. Told me to put my 1 year-old in the only chair without any sides/rails and when I asked for a safer chair she said, "You just stand next to him." Told them what I wanted but they completely ignored it and gave the same horrible cut they must give to everyone. I would've done it myself if I'd known they just take scissors and cut straight across. Looks so cheap and stupid. On our way out another little boy arrived who was very active and overheard the one staff mutter "oh no" to the other. Just cut it yourself instead of coming here - it'll turn out better.

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Thai was terrible. She was brash and unwelcoming. I come to this salon for Jackie but she wasn’t available. I refused to tip Thai and I never want we to service us.

Comment

It was very disappointing to see the play area closed off. Our kids were looking forward to playing on it while we wait. Also if your no longer offering the play area you should lower the prices since you are providing less of a service to your customers. The employee wearing a mask made us and our kids uncomfortable. They did not want her cutting their hair so we waited for an unmasked stylist so our kids wouldn’t have to deal with that.