Cookie Cutters-Sacramento, CA (Natomas) (2339 reviews)

Comment

Both haircuts did not turn out how I asked unfortunately my son had an incident where some kids beat him up so he was in the hospital the night of his haircut and I was not able to take him back to get it fixed until he healed . Was told I only had a 10 day grace time and had to pay extra to get haircut fix how I wanted it. Waste of $78 . Seems this place is just out for the money they don’t care about the customers.

Comment

Unfortunately, I was super disappointed by this experience. I had to fix my son's hair when we returned home and wish I had not spent the money to have it cut in the first place.

Comment

We have been going to Cookie Cutters for several years and have been pleased. Today was a different experience, while my grandson was in the chair the stylist left twice....once to answer the phone and the second time to greet and check in a new customer. (They did have a receptionist working at the time.) Both times she was gone a considerable amount of time. I felt this was rather rude and it left me with the feeling that our time was not important at all. I drive 30 minutes to get to this location but this may be my last time to make the trip. May be time to find another place.

Comment

I walked in and saw two new stylists. I was helped by a new male employee. He was friendly but definitely lacked skill. He cut my child’s hair terribly, and it was choppy and not blended. I’m disappointed because I’ve always had such a great experience, but this made me feel as if I could’ve done a better job myself.