Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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We won't be back after today. For the 2nd time in three months our stylist was running upwards of 30 minutes behind. We arrived 5 minutes before our appointment and she didn't even acknowledge or tell me she was running behind by two clients. Last time it was 3. The lack of professionalism and customer service is appalling. This salon has failed to communicate with their clients when their stylists are running behind ans act as if the customers have all the time in world. I asked for a courtesy call last time when she was running behind. Today she flat out ignored us knowing she was running behind. It was until I asked at 10 minutes after our appointment time what was going on. I asked another stylists behind the register how far behind she was and why they don't call. She said "that's what happens if you have a preferred stylist" well duh. I don't change my own stylist so would I do so when my own child. If she is my preferred choice or NOT a courtesy call is appropriate if someone is running behind or having her simply come up to me to let me know would have appropriate. I am very disappointed and unsatisfied. We will not be back after this and we have been coming since my sons 1st haircut at 1 years old...he is now 6. The turnover of stylists is also challenging. Sad to leave but this salon does not value me as a customer so I can happily take my business elsewhere. Hopefully you use this a learning lesson and communicate the importance of customer service because if I treated my clients this way I wouldn't have a job.

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We won't be back after toda.for the 2nd time in three months oyrstykist was running upwards of 30 minutes behind. We arrived 5 minutes before our appointment and she didn't even acknowledge or tell me she was running behind by two clients. Last time it was 3. The lack of professionalism and customer service is appalling. This salon has failed to communicate with their clients when their stylists are running behind ans act as if the customers have all the time in world. I asked for a courtesy call last time when she was running behind. I asked another stylists behind the register how far behind she was and why they don't call. She said "that's what happens if you have a preferred stylist" well duh. I don't change my own stylist so would do so when my own child. I am very disappointed and unsatisfied. We will not be back after this and we have been coming since my sons 1st haircut at 1 The turnover of stylists is also challenging. Sad to leave but this salon does not value me as a customer so I can happily take my business elsewhere.

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I will not be returning to this salon. I have been taking my child here since his 1st haircut back in at 20:18. During our visit today, our stylist was clearly sick. On top of that my son cut open 2 of his fingers on the sterring wheel of the airplane chair. I had to ask for her to go get a first aid kit for him. Very disappointed.

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Too expensive for a kids hair cut

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No customer service at all. Talking nice with other customers except us. I’m not complaining I’m just telling the truth. It’s like I’m begging to get haircut.

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Certificate not printed, will mail later? Please advise when. Thanks.