Cookie Cutters-Sacramento, CA (Natomas) (2312 reviews)

Comment

They need to smile they working with kids They look like if they are in a funeral

Comment

I always come here to get my baby's haircut, but unfortunately this visit was upsetting. The hair stylist who helped us (Barber Lupe) , was very impatient, she had an attitude the whole time . She kept pushing my baby's head forcing his head down, she didn't even talk to him to make him feel comfortable ! Mind you he is 1, of course it's normal for him to cry . My experience with the other stylist was amazing, she is nothing like them at all. I never thought I would go through this....

Comment

Employees should stick to the appointments made online. There is a reason people make appointments, they should honor them. If you make an appointment and show up 5 minutes late you get cancelled. If you show up on time, or early, and they call your name 50 minutes later or make a “mistake” there is no problem for them. My son was scheduled an appointment with one of the employees, somehow his name was changed to another person, and when it my my son’s turn the original employee scheduled for the haircut took someone else in. 1 hour later, and no I’m not exaggerating, we had to leave because they had made a mistake.

Comment

Haircuts were not bad for both of my kids, just don’t like the waiting time. If I have made an appointment at 1230 and not seen until 24 mins after and was seen after people that came after us. Then I’m irritated. No proper welcome when we entered or no waiting time given. No smile or thank you. I’m told that if I’m 5 mins late my appointment would be rescheduled but if I’m early and not seen 24 min after my appointment time scheduled then it’s okay. Walking in and waiting for that long would have been okay. But making an appointment and waiting doesn’t make sense. If you make someone wait even after they make an appointment please atleast give them a courtesy of taking them first before other people or giving them a waiting time. So they can adjust their schedule accordingly.

Comment

I came in at 1:04pm and a little bit after 3pm they realized they could not do my daughters hair. Everyone was friendly but it doesn’t change the time spent for someone to realize they couldn’t do her hair.