Cookie Cutters-Sacramento, CA (Natomas) (2312 reviews)

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I had an appointment at 2pm, I showed up at 1:55. Someone had an appointment at 2:15 and was seen before me. My son didn't get his hair cut until 2:35. I sat and the entire time Maria was cutting a child's hair, it took her my entire wait time. My son got the same exact hair cut and she rushed through it. Literally 15 minutes. And when I asked to cut it shorter she gave me attitude because I told her I've been here several times and have cut it shorter. She said her fingers are bigger then most. Anything I asked to change it was a huge inconvenience.

Comment

I went in to have my child’s hair cut under her shoulder. I was monitoring the hair cut and received a call so went to the seating area, probably best because they’re so many people in there. when I went back to check, her hair was over her shoulder. The back of her hair is totally uneven and looked horrible honestly. I was upset, but decided to hold my emotions in because I didn’t want my daughter to react negatively towards her hair, since we couldn’t do anything about it at that point. I didn’t say anything to the hairdresser or whoever was in charge because I was done being there for so long and didn’t want my daughter going back to school thinking something was wrong with her hair.. She was kind enough to try to fix the uneven back but then said she moved too much. She tried to give me advice on her type of hair but honestly the damage was done. I did leave a tip considering she tried to fix the uneven back , plus the amount of time she took and reading how people are struggling during these times but not once did she apologize for going way shorter or even mention. The back Of her is so uneven you could completely tell, just looks chopped up. Will never go back again, literally! Luckily it’s hair and it will grow back, that’s exactly what I had to tell my daughter

Comment

I never liked the environment of this place. Nobody is ever warm or friendly. There is nobody in the place, yet they act overwhelmed. The last didn't listen to me when I described how I wanted my child's hair cut. She didn't engage with my child or me in any way. I'm not really sure why I came back here.

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We arrived before our appointment at 2:15 wasn't seen till 2:30. Another person came in 2 minutes before 2:15 and they took her child right back with a 2:15 appointment.

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Environment was awkwardly tense and our stylist, Bianca, was extremely cold. She mentioned she had only slept two hours the night prior and you could tell. She wasn’t welcoming and seemed irritable. She didn’t try to warm up to my daughter before approaching her and instead barked at her to watch tv or “not get loud with her”. This was my daughter’s first hair cut and I had much higher expectations. Unfortunately they weren’t met. She trimmed the back of her hair maybe three times with a pair of scissors and walked away. The “first cut package” comes with a photo, certificate, and locker of hair. She had me take the photo while she tried not to fall asleep at the front desk. Her coworker next to her asked her if she was ok. For all of this, I paid $25. This is definitely something I could have done at home without any hair cutting experience. I would have gladly paid $25 for a great experience for my daughter to remember, but not for what we just experienced. We’re walking away with feelings of wasted time and wasted money. We will be leaving a public review and won’t be returning to this business.

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I am extremely unhappy with my sons haircut. It was very uneven and and my son was given straight, extremely short across bangs, when that wasn’t what was discussed. We had to go to another salon to have the mess fixed. I’m really upset about the entire experience and how the stylist really thought that it was a good cut.