Cookie Cutters-Sacramento, CA (Natomas) (2451 reviews)

Comment

I never liked the environment of this place. Nobody is ever warm or friendly. There is nobody in the place, yet they act overwhelmed. The last didn't listen to me when I described how I wanted my child's hair cut. She didn't engage with my child or me in any way. I'm not really sure why I came back here.

Comment

We arrived before our appointment at 2:15 wasn't seen till 2:30. Another person came in 2 minutes before 2:15 and they took her child right back with a 2:15 appointment.

Comment

I am extremely unhappy with my sons haircut. It was very uneven and and my son was given straight, extremely short across bangs, when that wasn’t what was discussed. We had to go to another salon to have the mess fixed. I’m really upset about the entire experience and how the stylist really thought that it was a good cut.

Comment

We have been coming here for two years. The wait times get longer and longer even though we make appointments. After leaving a work meeting early to get my child to the salon on time for our 5:00pm appointment, we had to wait over 30 minutes to be seen by a stylist. For bangs. Families who had reservations at later times were seen before us and left before we were even with a stylist. No one communicated they were behind schedule. No one apologized or offered any type of recompense for the waisted time. When stylists were free, they did not offer to take us for the bang cut even though we had been waiting beyond closing time. Completely unprofessional. We will not be returning.