Cookie Cutters-Sacramento, CA (Natomas) (2338 reviews)

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This place came by recommendation by friends and family when it comes to children who are scared, timid, shy, and/or autism spectrum. The feedback I was receiving was great even after my multiple experiences. No one in the establishment is equipped to handle children who are overly fidgety. I was suggested to give my child melatonin next time to have them calmer. Was also informed that they will no longer be taking overly fidgety children and autistic children due to liability. Instead of making appropriate suggestions or talking with the parents with the fidgety child/children; because of past visits; they will ignore you and pretend you didn’t even checked in or walked in before the other clients. They will clean up there stations slowly and talk in Spanish about “ No quiero cortarle el pelo porque la señora es rara” Well maybe if staff were better equipped and knowledgeable about children on the autism spectrum and “terrible 2s, 3s, & 4s” and are better trained to not assume not everyone speaks Spanish or can’t understand it in this current lifetime. Definitely not recommending this place to no one. I’ve been to this establishment on numerous occasions, giving the staff the benefit of doubt. The first gal did amazing, she was passionate helping my child understand what was happening and talking the entire process in a soothing voice, she smiled and kept the reassurance. My visits after her were terrible. They just want to cut hair get money and get out. They are better equipped in a adult salon.

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Don’t grab face. Simply tell the parent to move it wherever you need. Don’t force, please.

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The asian lady who cut my sons hair had 0 knowledge on how to cut my sons hair she kept blaming it on my sons hair color ( I have never heard of a hair color being an issue to cut hair ) something so basic she couldn't do it, she offered to fix it but she kept squeezing my sons head and he kept complaining his head hurted every time she would hold his head. and she left a chunk of hair on his neck . haircut looked very sloppy

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I booked with a specific stylist and was given someone else. Worst haircut he has ever gotten. Had a reference picture. Looked nothing like it.

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The lady who checked us in seemed flustered and unwelcoming. Claudia dis a great job with my son and she is the reason I'd go back. It would have been nice to have a warm greeting from the person checking us in.

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I have been here several times and have had a variety of results. I did a walk in, which I usually do. The store was empty. I requested for Jackie but the lady told me I wouldn't be able to because she had an appointment. Understandable, however a family came in as a walk in as well and Jackie cut the child's hair and was finished. I like going with Jackie as she is quick, precise and knows how to do a fade comb over. Today the lady messed up sons hard line and gave him a bowl cut. I know you can return to get the hair cut fixed but its impossible to put back hair.