Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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Cape put around child's neck was covered in someone else's hair. Gross and unhygienic. Maybe have more capes and wash them between used?

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The staff member Mari Dolores skipped my son and didn't check in with us at all. She began to help someone else and when other staff members notified her we had been next (by appt and by early check in) she reacted defensively and still never came to verify anything. However Marita and another staff member were very welcoming and were quick to adjust their schedule since we had been waiting and had another therapy appointment since my son had Autism. Normally our experience is great and feels inclusive. I am a returning customer and would hope situations could be minimized or at the very least acknowledged and with ownership. Something Mari Dolores failed to do. But I'm happy Marita and the other coworker saved the day!

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I had scheduled an appointment for 10am and when I walked in the hair stylist already had a customer I had to wait 20 minutes and when he finished another hair stylist was going to take my son I told her no because I made an appointment with a specific person at 10am by this time it’s almost 10:30 my son was getting inpatient. I felt rushed, and when I asked the hair stylist for a specific cut he told me that he’s not that kind of barber. Not thinking about coming back!

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I feel like our stylist didn’t really listen to my wishes in terms of what I asked her to do for the haircut. She cut it really short all over instead of leaving it long on the top. This is the second time we’ve paid $30 for a haircut that we didn’t love or feel like the stylist listened to what we wanted. I’m not sure if showing pictures would help next time but it’s frustrating. I know curly hair is harder to cut.

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We bring kids here because they don't adjust easily to adult salons. The employees must understand this fact and be prepared to deal with children who are challenging to sit through a haircut. I've had two instances where employee was being visibly upset and unable to handle the child, including this last visit. Not only she was unable to deal with my kid professionally, the haircut sucked as well. My kid was not throwing a full on tantrum, but was only trying to be close to his mom who was standing right next to him I've always ask for David who was very good at dealing with difficult children and would always do great haircuts despite the challenges. But....he is no longer there anymore :( Unless the employees show desire and ability to handle difficult kids with patience, there is no point using cookie cutters.

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Too much in a hurry Overheard stylist talking about another family and her rightful frustration should not have been heard by another client.