Cookie Cutters-Sacramento, CA (Natomas) (2312 reviews)

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The environment is cute and the haircut is good. The wait is terrible! They need to book appointments 30 minutes apart, not 15. My wait was over 40 minutes past my appointment time.

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Once I walked into my local cookie cutter Hair Cuts for Kids and the lady in the front counter tried to explain that I didn't have an appointment with them when I already made an appointment online and she said no I didn't once again then gave me an attitude then handed me down to another employee to processed with my appointment. Overall the appointment went well the stylist named David was very gentle with both my 2 year old and 6 year old sons.

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Cape put around child's neck was covered in someone else's hair. Gross and unhygienic. Maybe have more capes and wash them between used?

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The staff member Mari Dolores skipped my son and didn't check in with us at all. She began to help someone else and when other staff members notified her we had been next (by appt and by early check in) she reacted defensively and still never came to verify anything. However Marita and another staff member were very welcoming and were quick to adjust their schedule since we had been waiting and had another therapy appointment since my son had Autism. Normally our experience is great and feels inclusive. I am a returning customer and would hope situations could be minimized or at the very least acknowledged and with ownership. Something Mari Dolores failed to do. But I'm happy Marita and the other coworker saved the day!

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I had scheduled an appointment for 10am and when I walked in the hair stylist already had a customer I had to wait 20 minutes and when he finished another hair stylist was going to take my son I told her no because I made an appointment with a specific person at 10am by this time it’s almost 10:30 my son was getting inpatient. I felt rushed, and when I asked the hair stylist for a specific cut he told me that he’s not that kind of barber. Not thinking about coming back!

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I feel like our stylist didn’t really listen to my wishes in terms of what I asked her to do for the haircut. She cut it really short all over instead of leaving it long on the top. This is the second time we’ve paid $30 for a haircut that we didn’t love or feel like the stylist listened to what we wanted. I’m not sure if showing pictures would help next time but it’s frustrating. I know curly hair is harder to cut.