Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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I never liked the environment of this place. Nobody is ever warm or friendly. There is nobody in the place, yet they act overwhelmed. The last didn't listen to me when I described how I wanted my child's hair cut. She didn't engage with my child or me in any way. I'm not really sure why I came back here.

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I went in to have my child’s hair cut under her shoulder. I was monitoring the hair cut and received a call so went to the seating area, probably best because they’re so many people in there. when I went back to check, her hair was over her shoulder. The back of her hair is totally uneven and looked horrible honestly. I was upset, but decided to hold my emotions in because I didn’t want my daughter to react negatively towards her hair, since we couldn’t do anything about it at that point. I didn’t say anything to the hairdresser or whoever was in charge because I was done being there for so long and didn’t want my daughter going back to school thinking something was wrong with her hair.. She was kind enough to try to fix the uneven back but then said she moved too much. She tried to give me advice on her type of hair but honestly the damage was done. I did leave a tip considering she tried to fix the uneven back , plus the amount of time she took and reading how people are struggling during these times but not once did she apologize for going way shorter or even mention. The back Of her is so uneven you could completely tell, just looks chopped up. Will never go back again, literally! Luckily it’s hair and it will grow back, that’s exactly what I had to tell my daughter

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I had an appointment at 2pm, I showed up at 1:55. Someone had an appointment at 2:15 and was seen before me. My son didn't get his hair cut until 2:35. I sat and the entire time Maria was cutting a child's hair, it took her my entire wait time. My son got the same exact hair cut and she rushed through it. Literally 15 minutes. And when I asked to cut it shorter she gave me attitude because I told her I've been here several times and have cut it shorter. She said her fingers are bigger then most. Anything I asked to change it was a huge inconvenience.

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I came in at 1:04pm and a little bit after 3pm they realized they could not do my daughters hair. Everyone was friendly but it doesn’t change the time spent for someone to realize they couldn’t do her hair.

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Haircuts were not bad for both of my kids, just don’t like the waiting time. If I have made an appointment at 1230 and not seen until 24 mins after and was seen after people that came after us. Then I’m irritated. No proper welcome when we entered or no waiting time given. No smile or thank you. I’m told that if I’m 5 mins late my appointment would be rescheduled but if I’m early and not seen 24 min after my appointment time scheduled then it’s okay. Walking in and waiting for that long would have been okay. But making an appointment and waiting doesn’t make sense. If you make someone wait even after they make an appointment please atleast give them a courtesy of taking them first before other people or giving them a waiting time. So they can adjust their schedule accordingly.

Comment

Employees should stick to the appointments made online. There is a reason people make appointments, they should honor them. If you make an appointment and show up 5 minutes late you get cancelled. If you show up on time, or early, and they call your name 50 minutes later or make a “mistake” there is no problem for them. My son was scheduled an appointment with one of the employees, somehow his name was changed to another person, and when it my my son’s turn the original employee scheduled for the haircut took someone else in. 1 hour later, and no I’m not exaggerating, we had to leave because they had made a mistake.