Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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My sons hair was gapped and hair line was cut way high I will not be returning she gave my son bangs its his 2nd haircut

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This was the worst haircut my son has ever received here. The stylist Maria kept telling my husband sorry she didn’t speak much English. The haircut is awful, completely uneven. My husband brought him home and is having to cut his hair again. Very disappointed. They also gave away our appointment time to someone else. Very disappointed. We usually see Dani and she is excellent. We will be back when she is.

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The lady did not understand what a fade is and shaved my kid bald and then blamed me for it instead if taking accountability .

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I wasn’t greeted when i arrived, didn’t talk during the haircut, paid and left very unpleasant and unfriendly people who work with kids all day. I was told i could not pay with $100 bill even thought there is no signs saying i can’t. I was short .50 because of it what a huge inconvience. Probably won’t return

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Receptionist was unprofessional and has no idea what she’s doing. Booked two appointments (dad+baby) to go at same time. Our preferred stylist was somehow changed ( I think because our preferred person had left early) and the 2nd person ended up taking another kid that arrived AFTER us. Receptionist response- uhhhhhh Maritza was decent enough. When asking what we wanted I asked her to refer to the notes from last time. Surprise: the same receptionist did not put them in last time! Will not be returning as this is the 3rd time receptionist has clearly made it clear our business does not matter. Also, no coupons were applied to my account and I did not receive a discount.

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His hair is horrible, we absolutely are super disappointed in the outcome.