Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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This is the last time I come to Cookie Cutters. 9 times out of ten, the wait is no less than 20 minutes. What's the point of having an appointment if Cookie Cutters does not honor or respect the time set for the customer. Today, I was waiting for 20 minutes when a lady walked in and her child was seated right away. What the hell? Because it was just to trim her bangs? Come to find out she didn't have an appointment! Other families are sitting waiting and she gets seated. I couldn't stay quiet and had to speak up. I know all you care about is collecting people's money and truly don't care about our opinions, but consider making the appointments longer so people aren't left waiting. Again, you probably don't care about making customers wait. I'm taking my business elsewhere. I'm sure you don't care about that either but I'll make sure not to recommend and highly discourage people from visiting your place of business.

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For the first time I am disappointed with my kids haircut

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I was not happy with Barber Lupe. I felt like she was to rough on my 2 year olds head. She seemed rushed and flustered. She also made a comment that was un professional. Personally i wont allow her to cut my toddlers hair again

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I have been a customer for several months going at least 1 to 2 times a month. This last time since we arrived everything was different. Lupe seemed to be upset and had a rude attitude towards David. My child was not cooperating, David was suppose to be the one that did the cutting, Lupe offered to take over, however I just wished I had walked away. My child didn't cooperate and I know it makes it more difficult for the stylist but I know this is a common issue and would expect her to be more understanding. She was very rude towards my husband and made him feel very uncomfortable. She had an attitude towards him and seemed annoyed not only with her coworkers but with my husband as well.

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I have been bringing my toddler for a year now. At the beginning it was good service. The last three visits left alot to desire for. The hairstylist requested my child for the next hair cut. Booked twice first time she was not there. The second time she sent someone else to do my child's hair. I would appreciate it if I could just be told not to book with them it would make things easier. The stylist was not busy so you could not say she had and excuse. Cleaning and finding something to do while you look at the customer to see of they are mad is something wild to do. Unfortunately I will be having to consider taking my child elsewhere he really enjoyed haircuts at this location. Thank you Vannessa for convincing us to not come back.

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Always treat me late 15 20 minutes later than my appointment time.My child is so scared of haircuts she cries I got to my appointment early but still took me so late.If they know that they can't take it on time, then why don't they keep a gap in the time from one appointment to another?