Cookie Cutters-Sacramento, CA (Natomas) (2401 reviews)

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His hair is horrible, we absolutely are super disappointed in the outcome.

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This is the last time I come to Cookie Cutters. 9 times out of ten, the wait is no less than 20 minutes. What's the point of having an appointment if Cookie Cutters does not honor or respect the time set for the customer. Today, I was waiting for 20 minutes when a lady walked in and her child was seated right away. What the hell? Because it was just to trim her bangs? Come to find out she didn't have an appointment! Other families are sitting waiting and she gets seated. I couldn't stay quiet and had to speak up. I know all you care about is collecting people's money and truly don't care about our opinions, but consider making the appointments longer so people aren't left waiting. Again, you probably don't care about making customers wait. I'm taking my business elsewhere. I'm sure you don't care about that either but I'll make sure not to recommend and highly discourage people from visiting your place of business.

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For the first time I am disappointed with my kids haircut

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I was not happy with Barber Lupe. I felt like she was to rough on my 2 year olds head. She seemed rushed and flustered. She also made a comment that was un professional. Personally i wont allow her to cut my toddlers hair again

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I have been a customer for several months going at least 1 to 2 times a month. This last time since we arrived everything was different. Lupe seemed to be upset and had a rude attitude towards David. My child was not cooperating, David was suppose to be the one that did the cutting, Lupe offered to take over, however I just wished I had walked away. My child didn't cooperate and I know it makes it more difficult for the stylist but I know this is a common issue and would expect her to be more understanding. She was very rude towards my husband and made him feel very uncomfortable. She had an attitude towards him and seemed annoyed not only with her coworkers but with my husband as well.

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This survey is specifically for RON (who did an absolute horrible job of a haircut). I would like to note that Claudia is an exceptional hair stylist who by God’s grace managed to fix the horrible haircut my boys received) 1. Overall, the haircut with Ron was an absolute disaster.. I have way more pictures to show, but it only let me add one. Claudia has multiple pictures on her phone and I asked her to relay the message to management. The haircut was uneven, and shaved in spots where he shouldn’t have shaved?! it was really hard to fix Micah’s haircut. Lucas bangs were chopped up and uneven. I have absolutely no words to the disaster of a haircut it was. I came in with my little baby so with three kids it was really hard to assess how the haircut was until I got home in my entire family told me I had to go back. 2. Ron was very messy when he cut my boys hair. Their entire jackets were covered in hair when we got home and they had hair all over their back. This has never been an issue with Claudia or any other cookie cutter hair specialist. My boys do not move around when getting their haircut so I’m not sure how he managed to create such a mess. He also did not blow dry their hair and my son had to come up to me and asked me to wipe his face since it was all wet and water was still dripping from his head. The other hairstylist do such an amazing job and always style his hair afterwards. 3. Ron definitely needs some pointers of things he’s allowed to say and not allowed to say to customers. After finding out that my husband is an attorney, he said multiple times “you must be rich” and “oh you’re rich!”. Then he started assuming where I live….. I just think this is very inappropriate and certain comments made me feel like he was forcing a bigger tip… I absolutely adore cookie cutters and I think the women that work here deserve so much appreciation because they are truly amazing at what they do and works so well with the kids. Ron has horrible customer service skills, he is super messy, and overall I’m not sure how he was ever hired as a hairstylist because if you look at the pictures, he does not know what he’s doing… I literally had people ask me if I gave my kids a haircut at home with kitchen scissors.