Cookie Cutters-Grove City, OH (1616 reviews)

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We always come for Theresa to cut my sons hair. She always does a great job. However, we have experienced that when we schedule an appointment we still are not seen at that time. Today our appointment was at 1:45pm. We arrived at 1:35pm and had someone taken before us after we arrived. Our son did not get into the chair until 2:00pm. This defeats the purpose of scheduling an appointment.

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It was a great visit.

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This is the bowl cut that I gave SPECIFIC directions to Alex that I DID NOT want. My shaggy hair child now has almost a bowl cut because it had to be fixed by the other lady on duty.

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Always professional and listen to what I ask for in a haircut

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Alex cut both my boys hair today. We have been visiting this location since it opened and while we haven’t received a terrible cut this was above and beyond. Alex worked to get the boys hair absolutely perfect. He lent as much time with them as my own hair dresser spends on me. I can’t any enough good thing about this service. We will ask for him special from here on out.

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My appointment was given to someone else that walked in before me. I was told I must have made a mistake. I pulled up my confirmation email to show I was not making a mistake. No one said sorry or was in a hurry to help me or make anything better. The stylist I requested was not honored. When they realized I had asked for a specific stylist for my daughter I was asked on the spot if it was okay to have Alex cut my daughters hair. He had already started and I didn’t want to make him feel bad. Alex was very nice but not very confident in his skills. I was very disappointed with my visit today. I have had two great trips and cuts with you guys.