Cookie Cutters-Perry Hall, MD (1830 reviews)

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We tan late and the hair dresser made sure both my 3 year old and husband knew it was a huge inconvenience. She was rough with my son and burned him with the clippers. She cut off his side burns instead of shaping them as we asked. She refused to shape the front because she was too booked to give the extra two minutes. Worst experience ever. We will not be returning

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We did not book this appt...i got an email saying it was booked. I cancelled it on the app. Now i am receiving this survey when we never even attended this appointment.

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We have been using the Perry Hall Cookie Cutter location for three years now. We always had great friendly experience. I have always written great reviews. Even with Covid the safety measurements were upto par. However employees make or break the business. Our today’s visit Sept 16,2020 was so below average I can’t wrap my head around it. From beginning to end we felt like we were not welcome. The hair dresser didn’t make any effort to talk to any of us. Not even to her 5 yr old client. She kept pushing her head on sides or down wherever she needed it for the hair cut but didn’t speak to the child. When I started using my words to give my 5 yr old directions the hair dresser said few words in a tone you don’t want to use with your customers. The hair cut is horrible. When I told her that they are little bit longer then what I originally asked for she started arguing with me. I will not be going back again. It is a shame to loose a customer with employees like her, in a time like this when many businesses are closing.

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Won’t be back. Very disappointed.

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We didn’t see our normal stylist due to traffic and running late so we saw who was available and that was a mistake we won’t make twice. My sons hair looks terrible I should have just waited and rescheduled.