Cookie Cutters-Perry Hall, MD (1834 reviews)

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The stylist was very rude, unpleasant and unprofessional. The employee who worked at the front counter was very friendly and pleasant. I would not recommend to friends, as the stylist did not even speak to my daughter.

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The stylist wasn't friendly ("Well, if you were five minutes you wouldn't have been seen. Uh-uh. We only allow five minutes." though there wasn't another customer in the place. She was also a bit snippy at times. I also expressly asked her to leave his curls, and she cut them off anyway completely disregarding my request. Overall, I am pretty unhappy with the experience.

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Haircut did not begin until 30 minutes after appointment time.. for a cut that takes 10 minutes, this is extremely frustrating.

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I booked my child an appointment for a cut with a specific stylist and ended up seeing someone different the day of. I asked for my child’s hair to be cut chin length and it ended up being cut to neck length. The very back of her hair is shorter than the top and will begin to look funny once it grows out. There was zero product applied to my child’s thick, curly hair. It was a frizzy mess by the time it dried, causing my child to feel self conscious for the remainder of our outing. The stylist was not super friendly and seemed like she was bothered to have to cut my child’s hair. I’m overall pretty disappointed with the experience and would not visit this salon again. I do have to say, the young lady working the front desk was very friendly and helpful.

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I am very disappointed in the haircut we received today!! The stylist appear very unsure of her work. Didnt communicate well with the customer and did not provide the service we asked for. I definitely dont feel prpud of the haircut my son received today. Not sure that we will return to cookie cutters.

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The front desk woman was fantastic and stepped in to help make the experience great. The barber, on the other hand, made me feel very uncomfortable. The barber was disheveled and seemed out of it. Honestly, it seemed like she was on a type of downer drug to be perfectly blunt. She was slurring her words, unkept appearance, and kept dragging the cord to the shaver over my child, along with that “zoned out” empty stare in her eyes. This person should not be providing services to children. It made me uncomfortable as a parent to have her cutting my child’s hair with sharp objects.