Cookie Cutters-Perry Hall, MD (1835 reviews)

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Hair was not cut according to the direction given by the customer.

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I have been taking my toddler to Cookie Cutters for 6+ months. He generally does not enjoy haircuts, will often resist and become tearful. We have had some successes in the past with different stylists and approaches. Unfortunately our experience today was by far the worst one we have had. We arrived early to allow more time only to find the front door locked. Once inside, we were rushed into a chair to start the cut. My son resisted and I physically had to redirect him. I reminded my son multiple times to keep his mask on, helping pull it over his nose and mouth. However, at one point, the stylist told my son she would stop the haircut if he couldn’t keep his mask on, and expressed frustration that he was tearful and crying. This stylist proceeded to physically put his mask over his face while he was sitting in my lap, which made my son even more upset. Ultimately the stylist shared she had spent too much time with my son and this was going to make her behind schedule for her next appointment. We ended the cut and my son calmed down enough to play on the playground. While paying, I learned that our stylist did not have an appointment following my son and she actually had a break in her schedule. Overall, I felt the experience was disrespectful and not something a young child should have to endure, especially at a hair salon specializing in kids cuts.

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I would recommend this place because I’ve been multiple time but I would never schedule with Denise again for my child

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We have been taking our daughter to cookie cutters for the last year and have loved it. Tonight we had the worst experience and we won't be back! The lady cut her bangs way to short and they are CROOKED! She also cut a few TINY and I mean small spots on the sides of our daughter's hair and we were charged for a full cut! SHES NOT EVEN 2 AND HAS A SHORT THIN NATURAL BOB THAT DOESNT EVEN TOUCH HER SHOULDERS!! The woman didn't ask if we wanted it trimmed or even say it would be another $10 added to the bang trim I had signed up for!! Never again will we go or recommend anyone to CC.

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My husband and I specifically showed the stylist we wanted our son's hair to his shoulders. He has very curly hair and I informed her that his hair is much curlier than what it was at this time because I didn't put any product in it knowing we were having a cut, I told her that it will curl up even more. She began to use clippers and cut his hair ABOVE his shoulders after brushing it out to be even less curly...meaning when it curled up it would be even shorter!!! Not at all ok or what we stated. I am beyond upset. To cut curly hair you should know to start below where they want it so it curls up to the length they wish. When she was cutting his bangs she wanted to start where I want them .. no when it curled it would be in his scalp! I had to instruct her to go lower so it would curl up to where I want it. She also scrunched it up after it was done to get the curls activated, it's to his ears not shoulders, she clearly didn't listen to our wants and has no idea how to cut curly hair. I won't be back!

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I feel so bad for my son with the haircut he received today. It's nothing like I expected it would be and looks butchered and uneven in so many areas. It had some kind of gel in it and didn't realize how bad it was till we left. We had taekwondo tonight and many of my friends commented on how his hair looked and not in a positive way.